It won’t start
Describe what happens when you turn the key, when it last ran and any diagnosis you already have. If the cause is unknown, say so. You don’t need to guess which part has failed.
START WITH WHAT YOU KNOW
It doesn’t need a diagnosis to start a conversation.
It starts, but can’t be driven
Tell us why the car is off the road and whether it can roll and steer. A running engine alone doesn’t describe what is needed to collect the vehicle.
It has been sitting
Include roughly how long it has been parked, whether the tires hold air and any missing parts you know about. Mention whether it is in a driveway, garage or another location with restricted access.
A MORE USEFUL ENQUIRY
The details that help us understand your car.
A non-running description is a starting point. The vehicle’s identity, overall condition and collection requirements help explain the whole situation. Include these details so the conversation starts with a clear picture of your car.
- Vehicle detailsYear, make, model and approximate mileage, if known.
- ConditionKnown mechanical faults, accident damage and missing components.
- OwnershipTell us if the title is missing, someone else is named on it or finance is outstanding. Confirm what documents are needed before collection.
- Collection accessKeys, rolling and steering condition, tire condition and anything that limits access.
PLAN THE PICKUP BEFORE YOU COMMIT
A car that can’t move needs a clear collection plan.
Include loading details in your enquiry, especially if the car is inside a garage, behind a locked gate or unable to roll. Before accepting an offer, confirm service availability, towing arrangements, any charges or exclusions, and how inspection and payment will work.
You do not need to make the vehicle roadworthy to describe it. Ask about collection requirements before arranging repairs or transport yourself.
WHEN THE ENGINE IS THE PROBLEM
Repair it or sell it as it is?
If you already have an engine-repair estimate, compare it with your other costs and an as-is offer. The right decision depends on the car and what you want to spend keeping it.
Our guide to selling a car with a blown engine walks through that comparison.
Is your vehicle in Orlando? See the details to prepare for vehicle enquiries in Orlando.